All questions related to your profile and managing it

• How can I change my password? 413
• I play in several clubs, can I have a single login? 248
• I have a single account across several clubs, how do I choose which club to display? 187
• A family member wants to become a member, can I add them? 139
• How do I book for a family member? 8
• I've lost my password. How can I recover it? 230
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 14
• How do I change the site language? 9
• How do I set my personal access code? 7
• My data: download, leave the club, delete my account 14
• How do I become a club member online? 12

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 138
• Why are some cells pink on the board? 365
• How can I make a booking 933
• How can I book with a guest? 241
• How can I edit a booking? 187
• How can I delete a booking? 288
• All courts are occupied. Can I join the waiting list? 74
• What payment methods are available to me for a booking? 92
• How to create an open booking 37
• How to join an open match 31
• Where can I find the court access code (door code)? 14
• How do I withdraw from an open match? 18
• How do I view my booking history? 9
• How do I see the weekly schedule? 20
• How do I find and book at another club? 14

How do I register for a camp or a school?

• Sign up for a tennis lesson 101

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 16
• How do I pay for a booking with my wallet? 18
• How do I split the payment with my partner? 21
• How do I use my restaurant vouchers? 16
• How do I view and pay my invoices? 18
• How do I download my certificates? 15
• How do I send money from my wallet to another member? 7

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 16
• How do I join my club's WhatsApp groups? 15
• How do I take part in the Défi-Plugin (challenge tournament)? 11

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 12
• How do I turn on dark mode? 8
• How do I install the Plugin.ch mobile app? 18
• How do I choose the notifications I receive on my phone? 13
• Where can I find the messages sent by my club? 13

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 12
• The administration home page 11

• Manage access 51
• Manage membership cards 34
• Manage clubhouse 16
• Manage restaurant credit 15
• Manage email sending 15
• Manage invoicing 18
• Manage member groups 22
• Manage registrations 15
• Manage special days 13
• Manage offers 22
• Manage online payments 17
• Manage billing regions 17
• Manage the club manager 20
• Manage challenge tournaments 10
• Manage RFID validation 17
• Manage general settings 21
• Setting up the accounts (general ledger) 14
• Configure EBICS: connect Plugin.ch to your bank 18
• Gate access log 8
• Manage multiple buildings 12

• Create a new court 24
• Manage court groups 36
• Manage booking periods 35
• Manage court usage 30
• List, edit, or delete a court 14
• Manage sports 16
• Close courts 15

• Create a new season 25
• Edit or delete a season 24
• Open the winter season by copying last season 4
• Link a sport to a season 18

• Manage recurrence authorizations 18
• Manage restrictions 18
• Manage subscription type 32
• Create booking prices: per session or per season 13
• Check rates with the rate grid 14
• Manage non-member and pay-as-you-go deductions 9
• Booking without a subscription: the guest subscription 4

• Create an item 28
• Assign an item to a member 20
• Edit or delete an item 19
• Delete an item assigned to a member 6
• Import linked items from Excel 9

• Display the member list 35
• Create a new member 39
• View a member's detailed information 14
• Display a member's operational data 13
• Manage member subscriptions 13
• Import member data 22
• Print member cards 23
• Print and export the member list 11
• Charge an item to a member or a group 9
• Link a member to a group 18
• Edit and delete a member 19
• Search for a member 11
• Managing duplicates: merging two profiles 15
• Managing units to be deducted: personalised hours and non-members 8
• Manage Swiss Tennis licenses 15
• Topping up a member's wallet 17
• Find and reactivate a removed member 5
• Issue a certificate for a member 16
• Managing families 10
• Handling erasure requests (GDPR) 9

• Add a new sponsor 22
• Invoice sponsors 20
• Re-invoice sponsors 10

• Assign and remove a role 20
• Roles and access: create and edit a role 21

• Gérer son école de tennis : la marche à suivre 2
• Activating the Lessons module 23
• Creating lesson items 25
• Create, edit, and delete a lesson 20
• Manage lesson groups 21
• Manage lesson enrollments 33
• Prerequisite 34
• Invoice and reminder texts 17
• Teachers' schedule 9
• Grouped payments of registrations (basket) 8
• Change the rate of a registration 14
• Copy a lesson for the next season 19
• Changements en cours de saison 22
• Cancel or make up a lesson 17
• Ce que fait le prof 4
• Prix, membres et non-membres 16
• Paiement en ligne et facturation 6
• N° AVS et export Jeunesse et Sport 6
• Questions fréquentes sur les cours 16
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 15
• Placer les élèves automatiquement 7
• Envoyer son planning à un professeur 4
• Préparer le planning de la semaine 9
• Reprendre les groupes de la saison passée 2

• Complete management of equipment rental 13

• Find old invoice groups (archives) 17
• Invoice considerations and display 13
• Create invoices 24
• Send invoices by email 21
• Manage payment reminders 22
• Print invoices 15
• List and search invoices 16
• Edit and delete invoices 15
• Invoicing a membership fee or an item: what's the difference? 17
• Automatic reminders for e-mail invoices 16
• Keeping the accounts with the general ledger 17
• Manage family discounts 8
• Import accounts from Excel 11
• Carry an overpayment over to the next invoice 12
• How invoice dates are calculated 8
• Annuler une facture ou une ligne déjà comptabilisée 14
• Transit accounts for online payments 15
• Cancel a reminder and go back to the original invoice 18

• List of bank payments 22
• Processing via bank files 13
• Process a manual payment 24

• Process installments 20

• Managing bookings in the schedule 49
• Configure and use open matches 19
• Manage the set times 10
• Create a promo code and use it 5
• Refund a fixed-hour session that was released and taken again 14
• Moving a booking and creating a recurrence in the schedule 18
• Creating and managing recurrences 8
• The weekly view and the all-sports view 10
• The cash journal and the history of a booking 12
• Manage cash register prices 13
• Offering items with a booking 5
• Deleted bookings and deletion records 15
• Replace a player on a fixed hour 5
• A fixed hour cannot be added: nothing is displayed 14

• Manage automatic emails 29
• Sending bulk emails 14
• Manage messages 16
• History of sent emails 19
• Writing an e-mail with the editor 13
• Birthday and inactive member e-mails 16

• Manage challenge tournaments 12

• Enable partner search 27

• The statistics dashboard 13
• Invoicing bookings from the statistics 9

• Access the program 20
• Booking by a member 37

• Creating and configuring a lesson 20
• Sign up for a tennis lesson 16
• Managing registrations (administrator) 17
• Managing groups and the schedule 20
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 14

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 14
• Adding and editing an employee 14
• Special cases: minor salary, young people, pensioners, LPP 15
• Running the monthly payroll 10
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 17
• Paying salaries and reconciling them with the bank 6
• Correcting an approved payslip 14
• Salary certificates and annual lists 8

You'll find all the questions about booking without an account

• How can I book if I don't have an account 845
• Where can I find available courts in my area? 112
• How can I edit/cancel my booking if I don't have an account? 135